Senior Customer Success Executive

Roles & Responsibilities

We are seeking an experienced Senior Customer Success Executive to lead our patient service team. You will be responsible for delivering an exceptional patient experience, optimizing clinic operations, and mentoring your team to achieve service and revenue goals.

Key Responsibilities

• Patient Experience & Operations : Act as the primary patient contact, managing appointments and patient flow to ensure a seamless experience and optimize clinic efficiency.
• Team Leadership : Lead, mentor, and develop the customer success team, overseeing their performance, training, and professional growth.
• Revenue & Growth : Proactively promote and cross-sell clinic services to enhance patient value and meet revenue targets.
• Reporting & Compliance : Maintain accurate patient records, generate performance reports, and ensure adherence to data privacy regulations.
• Perform other duties as assigned by Management.

Job Requirements

Job Highlights

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE :

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS :

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT :

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY :

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Tell employers what skills you have

Mentoring

Account Management

Microsoft Office

Customer Experience

Data Modeling

Customerfacing

Interpersonal Skills

Healthcare

Career Development

Customer Success

Team Leadership

SaaS

Customer Satisfaction

Wellbeing

Hospitality

Agile Development