Desktop Support Engineer

Roles & Responsibilities

Scope of Work and Responsibilities

• Analytical in solving and troubleshooting customer’s IT network and infrastructure.
• IT Support Technicians work to maintain inhouse and clients computer systems and networks.
• Help the users of a network to use relevant devices and applications by answering any questions that may arise. It is part tech job and part customer service.
• Able to work and thrive under pressure with tight deadlines and fulfill tasks agreed to the customer.
• Able to fulfill KPI given for performance review
• Must be familiar with common PC and application software; Reloading; Backup of Desktop systems
• Any other ad-hoc duties assigned by superiors or Directors
• Must be able to work independently and analyse problems before escalation or discussing with immediate superiors or Directors

Soft Skills

Requirements :

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Field Service

Troubleshooting

Microsoft Office

Customer Experience

Interpersonal Skills

Problem Management

Networking

Windows

Team Player

Customer Service

Ability to Prioritize

Customer Service Experience