Sales Associate

Description

Job Title : Sales Associate

Location : ION Orchard Boutique

Reporting To : Boutique Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to

be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious

materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine

jewellery accessible and affordable.

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships

with our community, who we owe our success to. We are looking for someone special to join our team to help us

make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service

that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and

a loyal and growing community who advocate for us.

What you’ll do

Driving Sales and Exceptional Customer Experience

Achieve individual sales and KPI targets through delivering exceptional service to customers.

Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision.

Deliver in store services with confidence (eg : engraving and aftercare).

Supporting the Team

Comply with company policies and procedures at all times.

Follow guidelines and instruction to efficiently deal with Boutique tasks in a fast paced environment.

Exceptional personal grooming and presentation.

Delivering Efficiency

Support the management team to deliver operational tasks (eg : stock takes, visual merchandising

guidelines, stock deliveries).

What you’ll bring

A customer first attitude and a desire to drive sales.

Excellent communication and interpersonal skills.

Prepared to go the extra mile to ensure customer expectations are achieved.

Ability to work as part of a team.

Ability to work well under pressure in a fast paced environment.

Positive, proactive and able to work to direction.

To be successful at Monica Vinader...

Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,

Norfolk, NR23 1SH

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You are a doer

You’re a team player

You’re humble

You are honest, straightforward and transparent

You are a good teacher / mentor (approachable and accessible)

You want to get your hands dirty

You solve problems

You are resilient

You are flexible

You are entrepreneurial, smart, and passionate

If you don't know something, you say so. Then go figure it out quickly

You love working in a creative environment

You have a sense of humour

You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer

service. We are : Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal

experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in

others. We are open and honest with each other while ensuring we take an empathetic and supportive

approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine

focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are

exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to

make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,

Norfolk, NR23 1SH

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