Consultant (IT) - D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG

Roles & Responsibilities

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards

Qualifications and Skills

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Tell employers what skills you have

Excellent Communication Skills

Microsoft Excel

Quality Assurance

Interpersonal Skills

Visio

Information Technology

Service Level

MS Office

SQL

SAP

Project Management

Communication Skills

Consulting

Team Player

Business Development

Project Delivery