Renewals Specialist

Roles & Responsibilities

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Renewals Team focuses on facilitating contract renewals at Stripe. We partner with sales on the administrative and analytical aspects of a renewal, including identifying upcoming renewals, determining historical consumption and pricing, positioning value, surfacing upsell / cross-sell opportunities and helping close deals.

What you’ll do

The Renewals Specialist will partner with AE’s, sales management, Customer Success and internal partners to retain and expand user revenue. The successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that large contracts are renewed on-time and quoted accurately. We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they can or have partnered closely with cross-functional teams, deliver tasks, project manage complex initiatives and make data-driven decisions. Our ideal candidates will have had experience crafting and structuring deals, and building scalable processes.

A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within team and across functions, to execute against fluctuating volumes and complex projects.

Responsibilities :

• Work with existing Stripe customers and Stripe Account Executives to develop and execute sales strategies to renew and expand Stripe’s revenue
• Partner on deal strategy and commercial negotiations for large, complex renewals
• Research user purchase and renewal history and make recommendations based on prior activity
• Gather requirements from Sales and User account signals for renewal, expansion and cross-sell / upsell opportunities
• Assist with complex quote creation
• Identify and optimise repeatable and scalable processes, looking to automate, re-tool, process improve and vendorise as appropriate
• Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
• Report out on a regular weekly, monthly, and quarterly cadence to key stakeholders, with a strong analytical approach and crisp communication style

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Preferred qualifications :

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Tell employers what skills you have

Analytical Approach

Account Management

Sales

Analytical Skills

Sales Management

Customer Success

Strategy

Cadence

Reporting

Pricing

Quotations