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Patient Service Associate (Urgent Care Centre)
Patient Service Associate (Urgent Care Centre)EnviroDynamics Solutions Pte Ltd • Singapore, Singapore, Singapore
Patient Service Associate (Urgent Care Centre)

Patient Service Associate (Urgent Care Centre)

EnviroDynamics Solutions Pte Ltd • Singapore, Singapore, Singapore
30+ days ago
Job description

Work location: Central

Work hours: 5 days work week only, rotating shift basis.

Morning shift: 7.30am to 3.30pm

Afternoon shift: 1.30pm to 9.30pm

Overnight shift: 9pm – 8am

Key Responsibilities:

  • Follow department SOPs to ensure all areas, equipment, and facilities are clean, functional, and well-maintained.
  • Keep brochures, materials, and signage up to date.

Patient Journey Management

  • Assist with registration, screening, inquiries, cashiering, and escalations.
  • Ensure accurate patient records, insurance, and billing information.
  • Promote self-help kiosk usage where applicable.

Room & Appointment Management

  • Prepare consultation rooms and ensure equipment and collaterals are ready.
  • Manage appointment bookings, rescheduling, pre/post-procedure information, and follow-ups on no-shows.
  • Prepare patient lists for review by clinicians.

Patient Service & Quality

  • Respond to patient inquiries via phone, email, or in-person.
  • Provide accurate billing information for procedures.
  • Support quality improvement initiatives and other tasks as assigned by supervisors.

Requirements:

  • Min. GCE O’ Level Certificate / Diploma in Business Administration / Finance or related fields.
  • Strong teamwork, communication, and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
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Patient Service Associate (Urgent Care Centre) • Singapore, Singapore, Singapore

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