EUC Engineer - Islandwide, SG

Roles & Responsibilities

Technical Support

Support IT EUC infrastructure (PC / Laptops, Tablets, Mobile devices, Windows, Mac OS, iOS, Android, O365 and utility applications e.g. Adobe, Zip) i.e. provisioning, installations, configurations as well as proactive monitoring and maintenance, user ID admin

Provide L2 technical support and advice to users on systems-related issues or queries, O365 Services

Perform administration / maintenance and works toward continuous optimization of systems performance

Standby with on-call availability with varied shifts including nights, weekends and holidays.

Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks / playbooks, port-mortem reviews, documentations

Cross group collaboration

Work closely with all technical group to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed

Qualifications / Experience / Knowledge

Diploma / Degree or other equivalent

At least 5 years of experience

At least 3 years of EUC support experience

At least 2 years of devices implementation / migration / support experience

Technical knowledge infra stacks i.e. basic networks, security, printers, desktops / laptops / mobile devices

Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android

Microsoft Domain management, DHCP, DNS, Active Directory Services (AD)

Comprehensive knowledge of desktop packaging, distribution and provisioning technologies

Comprehensive knowledge of end point security, remediation and imaging

Understanding of Cloud – O365 and Device Management tools like Intune, Azure AD, profile setups

Understanding knowledge of network and security

Possess strong problem-solving skills and able to prioritise and manage multiple tasks

Strong communication skills

Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams

Able to interact with various levels of internal and external stakeholders both in written and verbal forms

ITIL certification will be an added advantage.

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Tell employers what skills you have

Mac

iOS

Remediation

Azure

Active Directory

DHCP

IT End User Computing

Data Engineering

Windows Operating Systems

Packaging

Windows

Mobile Devices

ITIL

DNS

Technical Support