Guest Services Assistant

Roles & Responsibilities

Job Summary

Responsible for the efficient and smooth rooming of guests, ensuring a warm welcome and professional service at all times. Provides exceptional customer service by attending to guests’ needs promptly and courteously throughout their stay.

Prepares and maintains accurate records related to guests’ stays, including the Room Status Report. Recommends, advises, and efficiently sells rooms and related services to maximise guest satisfaction and revenue. Ensures consistency in service delivery across check-in, check-out, guest inquiries, and general guest services.

Others

• Assists in the operations of other sections within the Front Office Department as required.
• Performs any other duties as assigned by the Senior Guest Service Assistant or Front Office Executive.

Requirements

Tell employers what skills you have

Front Office

Microsoft Office

Quality Assurance

Housekeeping

Interpersonal Skills

Property

Exceptional Customer Service

Authorization

Photography

Transportation

Consulting

Team Player

Storytelling

Customer Service

Service Delivery

Hospitality