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Digital Business Analyst (ServiceNow Implementation) - D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG

7 days ago

Job description

Roles & Responsibilities

We're seeking a dynamic Digital Business Analyst to join our project team. In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions. You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user-centric solutions.

Key Responsibilities

Strategic Planning & Analysis

Lead requirements gathering through human-centric design methods and visual techniques
Conduct thorough analysis of current systems and processes to identify improvement opportunities
Develop strategic roadmaps for digital transformation initiatives
Apply Design Thinking methodologies to create innovative solutions for complex government challenges

Technical Leadership

Guide technology selection and implementation strategies aligned with client’s architectural principles

Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)

Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements

Project Delivery

Create detailed user stories, functional specifications, and acceptance criteria

Oversee platform configuration, customisation, and integration

Manage solution deployment and ensure smooth operational transition

Lead impact analysis for change requests and continuous improvements

Facilitate knowledge transfer through workshops and training sessions

Stakeholder Management

Build strong relationships with client’s stakeholders and cross-functional teams

Lead discovery workshops and requirements gathering sessions

Drive user adoption through effective communication and training

Collaborate with technical teams to resolve operational challenges

Required Qualifications & Experience

Education & Professional Experience

Diploma / Degree in Computer Science, Information Technology, or related field

Minimum 4 years of relevant experience in digital transformation projects

Proven track record of at least 2 successful ServiceNow implementations

Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies

Proficiency in ServiceNow platform configuration and customization

Experience with Agile methodologies and product-centric delivery

Understanding of cloud architecture and modern development practices

Working knowledge of AI tools and emerging technologies

Experience in process automation and system integration

Essential Skills

Advanced analytical and problem-solving capabilities

Strong facilitation and workshop leadership abilities

Excellent stakeholder management and communication skills

Proven ability to influence and drive change

Experience in government or large enterprise digital transformation

Personal Attributes

Self-motivated with a strong drive for results

Analytical mindset with attention to detail

Adaptable and quick to learn new technologies

Strong team player with excellent collaboration skills

Innovative thinking and creative problem-solving approach

Tell employers what skills you have

Strategic Planning

Requirements Gathering

Process Automation

User Stories

Agile Methodologies

Workshop Leadership

Customer Relationship Management

Public Service

Communication Skills

Design Thinking

Business Analyst

ServiceNow

Technical Leadership

Stakeholder Management

Project Delivery

Business Requirements

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Digital Analyst • D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG