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Customer Service Officer

Customer Service Officer

W NETWORK PRIVATE LIMITEDD18 Tampines, Pasir Ris, SG
6 days ago
Job description

Roles & Responsibilities

Company Overview

W Network Private Limited is a regional distributor and retailer of Roborock vacuums, smart mobile devices, and lifestyle electronics across Asia. Headquartered in Singapore, we are committed to bringing innovative and quality products to consumers throughout the region.

Full-Time | SGD 2,500 – SGD 3,500

Key Responsibilities

  • Respond to customer enquiries accurately and in a timely manner
  • Handle return and refund requests via online platforms
  • Liaise with various departments to ensure excellent customer service
  • Perform front counter duties, including repair collections and walk-in enquiries
  • Manage customer complaints, calls, and feedback professionally
  • Schedule deliveries and service appointments efficiently
  • Coordinate with internal teams to resolve issues and ensure timely delivery
  • Perform any ad hoc duties assigned
  • Maintain good communication and possess strong computer skills

What We're Looking For

  • Prior experience in customer service is preferred
  • Minimum O-Level or Nitec qualification
  • Strong communication skills in both English and Mandarin (to liaise with Mandarin-speaking customers)
  • Ability to thrive in a fast-paced and dynamic environment
  • Excellent problem-solving and critical thinking abilities
  • Strong attention to detail and a passion for delivering great customer experiences
  • Proficient in Microsoft Office and Google Workspace

    • Ready to Apply?

    Send your CV / Resume to admin@wpteltd.com

    or WhatsApp us directly at +65 8041 0437

    Immediate placement available – don’t miss out!

    Tell employers what skills you have

    Management Skills

    Leadership

    Microsoft Office

    Microsoft Excel

    Strong Attention To Detail

    Interpersonal Skills

    Critical Thinking

    Administration

    Communication Skills

    Team Player

    Customer Service

    Electronics

    Customer Service Experience

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    Customer Service Officer • D18 Tampines, Pasir Ris, SG