Outsource Application Specialist

About Us : From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth.

With our vision of being the No.

1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation.

With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities Field incoming problem tickets from end users to resolve application and software issues within company inhouse applications used.

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue using task tracker system.

Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.

Perform hands-on fixes at the desktop level to resolve issues as well as configuring systems and applications.

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Communicate application problems and issues to key stakeholders, including management, development teams, and end users.

Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

Maintain and enhance performance of all new and existing applications across the organization.

Identify and learn appropriate software applications used and supported by the organization.

Perform testing and validation of applications during preventative maintenance, including the installation of service packs, patches, and software upgrades.

Requirements Bachelor's degree in computer science, information systems or 4 years equivalent work experience.

In-depth, hands-on knowledge of and experience with enterprise applications, including Oracle E-Business Suite R12 modules included Financials (GL, AP, AR) Inventory, Order Management and Purchasing.

Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

Experience in ServiceNow Project Management functions and features.

Why Join Us At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment.

With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting.

Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions.

With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age.

In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

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