Roles & Responsibilities
Key Responsibilities :
- Monitor and maintain production environments, ensuring system uptime and performance
- Respond to incidents, alerts, and user-reported issues in a timely manner
- Perform root cause analysis and provide long-term solutions
- Execute and maintain scripts for job automation and system tasks
- Perform data analysis using SQL queries to troubleshoot application / database issues
- Collaborate with development and infrastructure teams to escalate and resolve critical issues
- Document troubleshooting steps, solutions, and standard operating procedures
- Participate in shift-based work schedules (if required), including weekends and holidays
Required Skills :
Basic to intermediate knowledge of Linux / Unix command lineGood understanding of SQL and ability to write basic queriesStrong problem-solving and analytical skillsWillingness to learn and grow in a fast-paced environmentGood communication skills (both verbal and written)Ability to work independently and as part of a teamFresher with intern exp are welcome to apply for this role .Tell employers what skills you have
Troubleshooting
Oracle
Data Analysis
Analytical Skills
Ability To Work Independently
Customer Support
Root Cause Analysis
Scripting
Unix
SQL
Good Communication Skills
ITIL
Java
Linux
Technical Support