Field Service Engineer

Roles & Responsibilities

Responsibilities :

• Prepare and evaluate equipment to be used in on-site troubleshooting and analysis
• Review work order and related documentation to determine tasks to be performed in the troubleshooting assignment
• Discuss assignment with internal technical representatives and customer’s representative to understand the nature of the problem and ensure that the product was properly assembled according to specifications
• Assist with coordinating the installation of hardware as required
• Test mechanical and electrical components, using the appropriate tools, and replace faulty components as necessary
• Track and trend on-site problem detection and resolution
• May train customer’s staff as required
• Make technical recommendations on product improvement, reliability and troubleshooting techniques and tools based on product performance
• Work closely with senior engineers on the resolution of the more complex and difficult problems in the field
• Train lower level technicians
• Monitor processes and assemblies for product Design for Manufacturability (DFM) issues and drive feedback through appropriate channels
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction
• Track and record all incoming shipment parts / modules and installation date
• Work with customer and counterparts to ensure closure of SPDA parts

Requirements :

Tell employers what skills you have

Field Service

Test Equipment

Preventive Maintenance

Troubleshooting

Manufacturing Engineering

Trend

Product Design

Hardware

Supply Chain

Electrical

Reliability

Warranty

Customer Satisfaction

Product Improvement

Manufacturing

Electronics

Work Order

Technical Support