Islandwide, SG - Deputy Technical Operations Manager

DCI CONSULTANTS PRIVATE LIMITEDIslandwide, SG

2 days ago

Job description

Roles & Responsibilities

JOB DESCRIPTION – TECHNICAL OPERATIONS MANAGER

You will front the Managed Services Operations with the lead from the Service Delivery Manager. Being a Technical Operations Manager requires a blend of technical knowledge, leadership, and project management skills . The role involves overseeing the technical infrastructure, managing a team of technical professionals, ensuring system reliability and security, and continuously seeking ways to improve operational efficiency. Effective communication, problem-solving abilities, and the capacity to adapt to evolving technologies and business needs are essential for success in this position.

KEY RESPONSIBILITIES

Technical Operations Leadership :

Oversee all technical operations within the organization , including infrastructure management, system administration, and Managed Services operations.
Ensure the reliability, availability, and performance of technical systems and services to meet business requirements and service level agreements (SLAs).
Monitor key performance indicators (KPIs) related to technical operations and take proactive measures to address issues and optimize performance.

Team Management and Leadership :

Lead and manage technical teams , including system administrators, Virtualization, Storage, Backup and infrastructure support staff.

Provide direction, guidance, and support to team members, fostering a culture of collaboration, accountability, and continuous learning.

Set performance goals and expectations for team members and conduct regular performance evaluations.

Technical Planning and Implementation :

Develop and implement strategies for optimizing technical operations, improving efficiency, and reducing operational costs.

Collaborate with other departments to align technical operations with business goals and objectives.

Identify emerging technologies and trends relevant to technical operations and develop plans for their adoption and integration.

Incident Management and Problem Resolution :

Responsible for incident management processes to ensure timely resolution of technical issues and minimize service disruptions.

Coordinate with technical teams to troubleshoot and resolve complex technical problems , escalating issues as needed.

Implement preventive measures and corrective actions to address root causes of recurring incidents.

Ensure incidents, major or otherwise, are resolved according to agreed service levels and in accordance with agreed processes. The TOM will co-ordinate the activities between the managed service team and third-party vendors in the resolution of such incidents.

Change Management and Deployment :

Manage the planning and implementation of changes to technical systems and infrastructure , ensuring minimal disruption to operations.

Coordinate with stakeholders to communicate changes, obtain approvals, and mitigate risks associated with changes.

Disaster Recovery (DR) :

Implement disaster recovery plans .

Ensure regular testing and updating of DR procedures .

Coordinate with relevant teams to ensure business continuity in the event of a disaster.

Audit and Compliance :

Ensure compliance with industry standards and regulations.

Conduct regular audits of systems and processes.

Implement corrective actions based on audit findings to improve systems and processes.

Documentation and Knowledge Management :

Establish and maintain documentation for technical systems, processes, and procedures. Promote knowledge sharing and collaboration among technical teams, ensuring that knowledge is captured, documented, and accessible to all relevant stakeholders.

JOB REQUIREMENTS

Previous experience as a Team Lead

Strong knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers).

Service Management or Support in a large-scale and diverse environment of incident

management, escalation procedures and related disciplines

Excellent leadership and people management skills

Excellent customer facing / customer service skills

Able to work under pressure and meet deadlines

Able to demonstrate a high degree of flexibility including shift and out of hours working

Excellent organizational skills

Self-motivation and able to take responsibility

Able to manage and prioritize and tasks and time efficiently

Qualifications :

Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.

Information Technology Infrastructure Library (ITIL) foundation certification

Office Location : East Central

Working Location : Central

We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes

Tell employers what skills you have

Managed Services

Leadership

Technical Operations

Service Management

Service Level

Compliance

Planning and Implementation

Team Management

Audits

Accountability

Team Lead

ITIL

Disaster Recovery

Virtualization

Incident Management

Service Delivery

Create a job alert for this search

Manager Islandwide Sg • Islandwide, SG

Related jobs

Promoted

Deputy Technical Operations Manager

DCI CONSULTANTS PRIVATE LIMITEDSingapore, SG.01, Singapore

JOB DESCRIPTION – TECHNICAL OPERATIONS MANAGER.You will front the Managed Services Operations with the lead from the Service Delivery Manager. Being a Technical Operations Manager requires a blend o...Show moreLast updated: 7 days ago

Promoted

Operations Manager (F&B) (OM002) - Islandwide, SG

FOOD PARADISE ENTERPRISE HOLDING PTE. LTD.Singapore, SG.01, Singapore

Manage daily operations and resolve day-to-day operational issues.Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company's SOP.Contro...Show moreLast updated: 3 days ago

Promoted

Marine Technical Operations Manager

beBeeTechnicalSingapore, Singapore

The role of a Marine Technical Operations Manager is to oversee the technical management and maintenance of marine vessels or offshore installations. The goal is to ensure efficient, safe, and compl...Show moreLast updated: 2 days ago

Promoted
New!

Islandwide Operations Manager

beBeeProjectManagerSingapore, SG.01, Singapore

The Project Manager will oversee the execution of projects from commencement to completion, ensuring they meet client and consultant requirements. Responsibilities include preparing master programme...Show moreLast updated: 15 hours ago

Promoted

Technical Operations Director

beBeeOptimizationSingapore, Singapore

The Technical Operations Director plays a pivotal role in ensuring the optimal performance, safety, and long-term value of our assets. This position oversees engineering operations, maintenance, ass...Show moreLast updated: 1 day ago

Support Operations Manager

Keller Executive SearchSG

Remote

Quick Apply

This is a position within Keller Executive Search and not with one of its clients.As the Support Operations Manager in Singapore, Singapore, this mid‑level role contributes to customer service exec...Show moreLast updated: 3 days ago

Technical Support Operations

EPOSSingapore, Singapore, SG

Quick Apply

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-S...Show moreLast updated: 4 days ago

Promoted

Technical Operations Specialist

beBeeSpecialistSingapore, Singapore

We are seeking a highly skilled Technical Operations Specialist to process repair jobs and delivery orders through our system, ensuring accurate invoicing and follow-up with property managers and v...Show moreLast updated: 1 day ago

Promoted

Deputy Technical Operations Manager

SYSTEXASIA PTE. LTD.Singapore, SG.01, Singapore

JOB DESCRIPTION – DEPUTY TECHNICAL OPERATIONS MANAGER.You will front the Managed Services Operations with the lead from the Service Delivery Manager. Being a Deputy Technical Operations Manager requ...Show moreLast updated: 7 days ago

Promoted

Technical Services Manager

AirTrunkJohor Bahru, Johor, Malaysia

Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company?.AirTrunk is a technology company with a powerful purpose - to scale and sustain ...Show moreLast updated: 30+ days ago

Promoted
New!

Maritime Technical Operations Manager

beBeeEngineerSingapore, SG.01, Singapore

Chief Engineer Career Transition Opportunity.This is an exciting opportunity for a skilled maritime professional to transition into a rewarding shore-based career. Oversight of day-to-day technical ...Show moreLast updated: 3 hours ago

Promoted

Technical Operations Manager

beBeeDeliverySingapore, SG.01, Singapore

Oversee the management of IT infrastructure operations across diverse platforms, including AWS, on-premises, VMware and hyper-converged environments. This involves ensuring service level agreement (...Show moreLast updated: 1 day ago

Promoted
New!

Senior Technical Operations Manager

beBeeChiefEngineerSingapore, SG.01, Singapore

This role oversees the technical upkeep and maintenance of vessels.Main responsibilities include monitoring vessel performance, pinpointing areas for improvement, and developing strategies to optim...Show moreLast updated: 14 hours ago

Promoted

F&B Operations Manager - Islandwide

beBeeFoodAndBeverageSingapore, Singapore

We are seeking a highly motivated individual to join our Food and Beverage team.This role offers the opportunity to pursue a career in the industry and work with a dynamic team of professionals.Str...Show moreLast updated: 2 days ago

Promoted

Senior Technical Operations Manager

beBeeEngineeringSingapore, Singapore

We are seeking a seasoned Engineering Team Supervisor to lead a team of Technical Officers providing 24 / 7 engineering and maintenance support for critical systems. As part of our team, you will ensu...Show moreLast updated: 2 days ago

Promoted
New!

Technical Asset Optimization Manager

beBeeMaintenanceSingapore, Singapore

Equipment Maintenance and Improvement Specialist.The Equipment Maintenance and Improvement Specialist plays a vital role in driving the company's growth and innovation.This position offers unp...Show moreLast updated: 15 hours ago

Promoted
New!

Technical Operations Manager

beBeeManagementSingapore, SG.01, Singapore

Job Title : Technical Superintendent.Foster a culture of technical excellence in our organization as a Technical Superintendent. In this role, you will oversee the operational readiness of vessels an...Show moreLast updated: 14 hours ago

Promoted

Technical Operations Manager

beBeeReliabilitySingapore, SG.01, Singapore

Job Title : Technical Operations Manager.As a Technical Operations Manager, you will play a pivotal role in ensuring the safe, efficient, and reliable operation of vessels.This position requires exc...Show moreLast updated: 23 hours ago