Director, Client Services Project Management, APAC – Hospitality Solutions

Roles & Responsibilities

We are seeking a Director, Client Services Project Management to join our global Hospitality Solutions team, where innovation knows no borders. This team partners with hotels worldwide to deliver advanced technology that powers revenue optimization, distribution and guest-centric digital experiences. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

Your mission is to lead the project delivery organization for the APAC region, overseeing client implementation, enterprise onboarding and program execution. This role demands strategic leadership, operational excellence and a deep understanding of regional hospitality markets. You will ensure scalable, high-quality project delivery while driving customer satisfaction and retention. To be successful, you must be resilient, adaptable, customer-obsessed and deeply collaborative, with a strong bias for action and a drive to deliver measurable outcomes.

Responsibilities

• Lead the client services project management function across APAC, ensuring successful implementation of Hospitality Solutions products.
• Manage a team of project managers and implementation experts with full HR and budgetary responsibility.
• Develop and drive operational strategies that align with regional business goals and global standards.
• Collaborate with commercial, product and technology teams to influence roadmap priorities and resolve delivery challenges.
• Serve as an executive sponsor and strategic advisor to key hospitality partners across the region.

Preferred qualifications and education

Benefits

Benefits are not one-size fits all, which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self :

Tell employers what skills you have

Travel Technology

Operational Excellence

Customer Engagement

Team Management

Operational Planning

SaaS

Budgeting

Customer Satisfaction

Consulting

Stakeholder Management

Project Delivery

Professional Services

Hospitality