Chief Operating Officer

Develop and update SOPs, ensure staff training and operational readiness, especially during emergencies.

Standardize patient handling, monitor recovery benchmarks, and lead process improvements with KPI tracking.

Oversee workforce planning and critical staffing decisions for 24 / 7 operations and emergency protocols.

Lead infection control, biosecurity, and emergency preparedness aligned with industry best practices.

Implement structured client education, ensure seamless admission-to-discharge journey, and handle feedback.

Monitor and improve client service quality, post-care follow-up, and service recovery processes.

Ensure compliance with AVS, SVA, and licensing requirements; maintain audit-ready documentation and protocols.

Conduct legal compliance audits, train staff on regulations, and manage incident reporting and regulatory contact.

Support and manage clinical staff, interns, and student placements; handle HR issues and disciplinary matters.

Coordinate interviews and placements with HR and department leads.

Manage budgets, financial forecasting, and CAPEX; collaborate with finance for cost control and investment planning.

Track financial trends, conduct regular analysis, and present financial reports to ensure compliance and efficiency.

Requirements :

Bachelors Degree in Business Administration / Healthcare Management, or any relevant field.

Minimum 10 years of experience in healthcare (human or veterinary) in business operations.

Experienced People Manager skilled in addressing employee concerns and leading teams with strong problem-solving and decision-making capabilities.

To submit your application, please apply online apply@rn-care.com or call +65 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No : 17C8900

J-18808-Ljbffr