IT Business Analyst (Workflow Solutions) - Islandwide, SG

Roles & Responsibilities

Responsibilities

• Business Requirement gathering and process mapping.
• Walk-through requirement and design / collaborate with technical team.
• Deliver 100% of Phase 1 modules(such as eBudgeting, eInvoice, eRebate, eDealMaster and ePriceSim modules ) design / alignment with business / design sign-off on time and within budget.
• Design and document workflow solution on ServiceNow and streamline internal organization approval processes (budget approvals, invoice processing, rebate management).
• Work closely with customer cross-functional teams (Finance, IT, Procurement, Finance), external vendors, ServiceNow COE.
• Report to the ServiceNow Lead / Project Manager / Program Lead for NSC PATH implementation.
• Ensure workflows comply with ServiceNow Development Procedure Best Practice / NSC Companies policies, and data security regulations.
• Collaborate with surrounding systems team to ensure designs align with integration requirements, such as SAP and MuleSoft.
• Conduct Gap Analysis between current processes and new system capabilities, proposing scalable / future proof and effective solutions.
• Develop functional specifications and user stories, collaborating with technical teams for system configuration.
• Align designs with business objectives and obtain design sign-off from relevant stakeholders.
• Engage stakeholders through workshops, status updates, and change management communications, as well as end-user training.

Responsibilities

Tell employers what skills you have

UAT

Change Management

Ability To Work Independently

Interpersonal Skills

User Stories

ERP

Business Analysis

Procurement

SAP

Banking

Business Process

Business Analyst

ServiceNow

Mapping

Business Requirements