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Product Operations Associate

Crypto.comSingapore, Singapore

18 days ago

Job description

The project management and delivery team ensures the success of delivering high quality product offerings all across our platforms. We work with various stakeholders to tackle blockers, manage the timeline and enhance the existing workflow and tools to acheive release efficiency across all products launch. Role summary We are seeking a Product Operations Associate to manage ’s product pivotal role offers an exceptional opportunity to gain practical experience in crypto product operations and project coordination, supporting one of the largest finance apps in the world. You will collaborate with cross-functional teams to improve operational excellence and create a seamless user experience for buying, selling, storing, and utilising Cryptocurrencies. As the number 1 most downloaded Crypto app in many markets globally, your contributions will directly impact millions of users worldwide. You will play a crucial role in ensuring the successful delivery of high-quality product offerings across all our our innovative and fast-paced team to drive product excellence and embrace ownership in a dynamic, growth-driven environment.

Responsibilities

Coordinate seamless release and manage timelines for diverse product offerings
Collaborate closely with stakeholders across teams to gather and align requirements for successful delivery
Execute standard operating procedures (SOPs) with precision and diligence to ensure impeccable implementation of changes
Identify operational inefficiencies in existing processes and propose innovative solutions to resolve bottlenecks proactively
Support new product launch and market expansion
Act as PIC for specific product verticals
Work with cross-functional teams to define, prioritise and resolve product issues with clarity and focus
Review escalated issues from customer service and follow up with appropriate stakeholders to ensure timely and effective resolutions
Weekend / Holiday coverage may be required

Requirements

Ability to collaborate effectively with people at all level

Excellent interpersonal, communication, organisation and prioritisation skills

Strong aptitude for understanding the needs of both technical and non-technical stakeholders

Detail-oriented and a commitment to delivering high-quality work

Highly motivated to troubleshoot problems, drive positive change, and take on new challenges proactively

Adaptive to change and comfortable working in fast-paced, dynamic environments

Capable of working and making sound decisions independently with critical thinking

Fast learner with a proactive and solution-oriented mindset

Knowledge of crypto trading and experience in operations are highly preferred

LI-CW1#LI-Hybrid#LI-Junior

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Product Associate • Singapore, Singapore