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Production Support Analyst IS-68526

Production Support Analyst IS-68526

INFOGAIN SOLUTIONS PTE. LIMITEDD07 Golden Mile, Middle Road, SG
20 days ago
Job description

Roles & Responsibilities

Role : Production Support Analyst

Job Requisition Number : IS-68526

Job Level : More than 10 years of relevant experience (L4)

Location : Singapore

Key Responsibilities

  • Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and / or mitigate outages.
  • Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
  • Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels
  • Help in identifying, coordinating and implementing initiatives / projects that promotes efficiency and optimization of daily processes
  • Proactively identify opportunities to improve system efficiency and / or availability
  • The role is part of an on-call support team (on-rotation basis) that ensures production stability.

Key Requirements : Education :

  • Bachelor’s degree in computer science or related field.
  • At least 15 years of Mainframe experience
  • At least 10 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.

    • Essential :

  • Manage support requests, incidents, issues, and tickets to deliver quality service for end-users.
  • Provide procedural and technical support to various teams.
  • Collaborate with internal and external stakeholders.
  • Exhibit dedication and professionalism in all responsibilities.
  • Demonstrate attention to detail.
  • Communicate effectively across various channels.
  • Manage multiple tasks efficiently.
  • Work independently and as part of a team.
  • Proactively identify and address potential issues to avoid outages.
  • Prior application or production support experience is a plus

    • Technical Skills :

  • Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve
  • Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M

    • Please forward your resume in MS word format to Careers@infogainglobal.co m

    Tell employers what skills you have

    COBOL

    Physics

    Mainframe

    Scripting

    Unix

    JCL

    MS Word

    Attention to Detail

    Application Support

    VSAM

    Requisition

    CICS

    Linux

    Technical Support

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    Production Support • D07 Golden Mile, Middle Road, SG