Health Services Manager

Roles & Responsibilities

Role Overview

The Health Services Manager is responsible for ensuring the smooth daily operations of the podiatry centre and delivering safe, effective, and high-quality care for patients. This role blends leadership and operational management with direct patient-facing responsibilities, supporting the podiatry team in providing comprehensive foot health solutions.

Key Responsibilities

• Oversee and coordinate the daily operations of the centre to maintain efficiency and service quality.
• Participate in patient care by supporting clinical assessments, guiding patients on suitable foot health solutions, and monitoring ongoing care plans.
• Ensure patients have a professional and positive experience throughout their journey, from registration through treatment and follow-up.
• Evaluating patient needs, recommending suitable care pathways, and ensuring effective monitoring of progress.
• Address patient concerns, manage feedback, and carry out service recovery where necessary.
• Engage with patients during their care journey by offering professional input on assessments, treatment planning, and follow-up support
• Uphold clinical and operational standards by ensuring the centre is clean, safe, and well-equipped in line with health and safety regulations.
• Supervise documentation, billing, and patient records to ensure accuracy and compliance.
• Mentor, train, and support centre staff to uphold clinical and service standards.
• Monitor the centre’s resources, workflows, and treatment practices, recommending improvements to optimise efficiency and patient outcomes.
• Collaborate closely with podiatrists and clinical staff in managing complex cases and supporting the continuity of patient care.

Requirements

Attributes

Tell employers what skills you have

Biomechanics

Foot

Clinical Supervision

Interpersonal Skills

Treatment

Healthcare

Clinical Development

Sports Injuries

Musculoskeletal

Communication Skills

Team Player