Microsoft Dynamics 365 Lead

AMS Delivery &

Operations

Lead

day-to-day AMS operations for multiple Microsoft Dynamics CRM

applications across business units.

Ensure

timely resolution of incidents, service requests, changes, and

problem tickets per agreed

SLAs.

Client &

Stakeholder Management

Act as the primary point of contact for stakeholders

across business and IT for all AMS-related matters.

Lead regular service reviews, incident trend analysis,

and performance reporting with key

stakeholders.

Team

& Vendor Coordination

Lead and manage onsite / offshore support teams, ensuring

effective handovers, communication, and workload

distribution.

Coordinate with third-party

vendors and partners involved in Dynamics CRM operations or

integrations.

Required

Skills & Qualifications :

Bachelor's degree in Computer Science, Information

Systems, or a related field.

7+ years of

experience in IT with at least 3 years in an AMS leadership

role.

Strong hands-on knowledge of Microsoft

Dynamics 365 CRM (Customer Engagement), including modules like

Sales and Customer Service.

Experience working

in the banking or financial services domain is required.

Strong understanding of ITIL processes and AMS best

practices.

Thanks, and

Best Regards

Karanam Vijaya

Kiran

(EA

Registration no : R1443178)

HP : +65

92333815

Recruitment

Manager

Helius

Technologies Pte Ltd (EA Licence No :

11C3373)

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