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Engineer, Platform Engineering

IHS MARKIT ASIA PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

5 days ago

Job description

Roles & Responsibilities

The Team : Team is responsible for providing high quality Technical Support across a wide suite of products within DVR business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps.

The Impact : The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services / applications.

What’s in it for you : The role provides for successful candidate to have :

Opportunity to interact and engage with senior technology and operations users
Work on latest in technology like AWS, Terraform, Splunk, Grafana etc.
Work in an environment which allows for complete ownership and scalability
Exposure to learn about industry leading Equities products

Responsibilities : We are looking for a seasoned TechOps / app Support Engineer who has experience :

The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements

managing and maintaining cloud infrastructure

performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status

mentoring and developing junior members of the team

ability to act as SME and ability to independently handle client issues and incident escalations

What We’re Looking For :

someone with 2+ years of Application Support / TechOps experience with team management experience of over 3 years having below skills :

Knowledge of cloud technologies like AWS, Containerization, CI / CD, GitHub / Gitlab, Cloud networking - Must

Oracle, PL / SQL Query, Linux / Unix Shell Scripting (or Python), Java – Must

Keen problem solver with analytical nature and excellent problem-solving skillset

Open minded, flexible and willing to adapt to changing situations

Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines

Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issues / concepts to non-tech stakeholders

Tell employers what skills you have

Excellent Communication Skills

Mentoring

Requirements Gathering

Scalability

Oracle

High Availability

Scripting

Ruby

Problem Management

Networking

Python

Containerization

Team Management

Java

Equities

Technical Support

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Platform Engineer • D01 Cecil, Marina, People’s Park, Raffles Place, SG