KYC Onboarding Specialist (Korean Speaking)

KYC Onboarding Specialist (Korean

Language)

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Location : Singapore

Type : Full-time

Vertical : Financial

Markets

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Summary

The

Client Outreach team are the front line unit who work with clients

as part of meeting Know Your Client (KYC) onboarding requirements,

periodic refreshes and remediations. We work in close collaboration

with Global Corporate and Investment Bankers and Global Markets

Sales to support the Bank's global regulatory and policy

requirements as it relates Client Due Diligence (CDD) documentation

collection, with support from Operations and Global Financial

Crimes Risk teams.

The team identifies and

develops client connections, engages client representatives to

obtain KYC documentation, and acts as a coordination point for

resolving issues / challenges with respect to client and country

specific documentation requirements in a timely

manner.

In addition to the ongoing document

engagement, individuals within the team keep abreast of global

regulatory change that could influence processes and identify

opportunities that enhance the client

experience

The KYC Onboarding Specialist (KOS)

teams serve as the Front Line Unit engaging with clients across

business sectors and regions to meet KYC requirements for KYC

Onboarding in a timely manner in order to meet new business

deadlines.

Responsibilities :

Work with Bankers, Ops and relevant parties to determine

requirements for a given client's onboarding

Outreach to clients requesting and collecting KYC

documentation

Serve as the key point of

contact for Clients as well as Bankers, Operations, Risk and other

internal functions

Assist in tracking all KYC

Onboarding related populations in partnership with coverage

team

For urgent Onboards help to swiftly

remove road blocks and guide cases until their completion to ensure

we meet signing deadlines

Ensure respective

KYC client portfolios are covered across business and regions and

adhere to internal governance routines within the FLU and those

governed by support partners

Monitor and

understand the risks and impacts of non compliance with KYC

processes, including restrictions, closures and associated business

growth impacts

Gather client feedback on

policy, requirements and / or jurisdictional nuances where given to

help improve the Bank's processes

Understand

and adopt process recommendations and procedural updates derived

from changes to policy, technology adoption, process enhancements

and remediation of control weaknesses / gaps

Raise process issues and improvements that collectively

help our clients

Partner with colleagues in

Banking, Sales, FLU COOs, FLU Change, FLU Business Controls,

Operations, cross regional teams and other groups as

needed

Ensure timely collection of client

required documentation, including follow up where needed

Ensure voice of the client is heard while adhering to

policies, laws, rules and regulations

Ensure

performance metrics are met and any exceptions are resolved within

required timeframes

Master customer due

diligence (CDD) requirements and guide clients as needed to

comply

Support the collection of enhanced

customer due diligence (ECDD) requirements and guide clients as

needed to comply

Adhere to bank privacy

policies in securing non-public information obtained as part of KYC

activities

Embrace a collaborative and output

oriented

culture

Eligibility

Requirements

• Bachelor's degree or equivalent experience

2+ years experience in a client facing role within the

financial services or a related industry

Preferred : Certified Anti-Money Laundering Specialist

("CAMS")

Knowledge of AML CDD policy and

standards, industry practices in AML CDD, including legal entities

in global jurisdictions

Must demonstrate a

strong client focus

Excellent interpersonal

skills for motivation, collaboration and encouragement

Professional Demeanor : Demonstrating patience, composure,

and positive attitude.

Problem Solving and

Decision Making Skills : Thinking analytically, using diverse

research skills, applying past experiences to problem resolution,

developing multiple resolutions, knowing how to and where to go to

resolve problems.

Flexibility and Adeptness :

Handling multiple projects and daily tasks adjust to a changing

environment adept to new approaches that improve overall work

efficiency and effectiveness.

Initiative :

Identify process improvements, demonstrate a "self-starter"

behavior and a willingness to help others, and show potential to

require minimal supervision.

Strong

organizational skills and ability to prioritize and manage

competing priorities with excellent attention to detail

Excellent proficiency using Microsoft office products,

particularly Microsoft PowerPoint, Excel, Word

Korean language proficiency is

preferred

About

eClerx

eClerx is a leading

provider of productized services, bringing together people,

technology and domain expertise to amplify business

results.

The firm provides business process

management, automation, and analytics services to a number of

Fortune 2000 enterprises, including some of the world's leading

financial services, communications, retail, fashion, media &

entertainment, manufacturing, travel & leisure, and technology

companies. Incorporated in 2000, eClerx is traded on both the

Bombay and National Stock Exchanges of India. The firm employs more

than 19,000 people across Australia, Canada, France, Germany,

Switzerland, Eqypt. India, Italy, Netherlands, Peru, Philippines,

Singapore, Thailand, the UK, and the USA.