Cargo Agent

Roles & Responsibilities

Summary

The Cargo Agent is responsible for timely processing and screening of import and export documentation. He/she is also responsible for accurate entries of records into Cargo Management System (CMS).

Duties and Responsibilities

• Handle customers’/ airline/ agents’ enquiries in a polite and efficient manner

• Attend to customers in collecting/ delivering of cargo including receiving of payments

• Liaise with warehouse operations team as appropriate

• Screens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipments

• Update consignments records in Cargo Management System (CMS) and airline systems and maintain computer database

• Sorting and dispatching of cargo documents in accordance to airline requirements

• Coordinate with carriers/ Ground Handling Agents and arrange transfer of all transhipment traffic

• Conduct tracing activity and any other relevant action following short/ over shipments of documents/cargo

• Update filing as necessary

• Supervising a team of subordinate working under the sections

• Ensure compliance with all workplace safety, security, and health policies and procedures

• Any other duties as assigned by the duty manager or step up to take supervisory role in the absence of the supervisor

Tell employers what skills you have

Dispatching
Cargo Handling
Workplace Safety
Cargo Planning
Service Level
Import/Export Operations
Cargo Warehouse Operations
Compliance
Aircraft
Screening