Senior Analyst, Application Support

Job Description

About the Role

The Technology Services Group (TSG) is responsible for ensuring consistenttechnology infrastructure and a standard set of tools and applications across our Asset Management business.

The Senior Analyst will bepart of a dynamic team responsible for Investor Applications operations and growth.

You will be providing exceptional service to various business groups across our Asset Management business by delivering new solutions and enhancements to support business growth while managing business as usual tasks to support core business applications.

This position requires advanced knowledge of the Asset Management industry, including Institutional and Wealth distribution channels along with technical skills to be able to configure applications, build integrations, and deliver complex solutions.

Responsibilities:

• Lead the configuration, customization, and ongoing management of Brookfield’s Salesforce environments, preferably within a Financial Services context.
• Build and maintain trusted, collaborative relationships with business stakeholders and technical teams across the organization.
• Collaborate with business units to evaluate existing capabilities and identify opportunities for enhanced or new functionality aligned with strategic goals.
• Partner with internal technology teams to troubleshoot and resolve production issues efficiently.
• Maintain a deep understanding of Brookfield’s Salesforce instance and be able to articulate both technical and functional configurations to various stakeholders.
• Own and execute a broad range of tasks, including support for service tickets, enhancement requests, and project deliverables.
• Continuously enhance technical skills through self-directed learning, exploring new tools and technologies to support growth and innovation.
• Analyze business needs and design scalable, flexible Salesforce solutions that align with organizational standards and best practices.
• Translate business requirements into well-defined technical specifications and solution designs.
• Lead the full development lifecycle—design, build, test, document, and deploy solutions with a focus on performance, usability, and maintainability.
• Ensure effective design and implementation of all major system modifications, with an emphasis on architectural integrity.
• Troubleshoot complex issues using various diagnostic methods and tools, ensuring long-term resolution.
• Demonstrate deep application knowledge and stay current with new Salesforce features, releases, and Brookfield-specific customizations.
• Perform advanced data analysis through complex ad hoc queries to support reporting, issue resolution, and data migration.
• Organize and interpret data to develop actionable insights and recommendations that support business decisions.
• Evaluate and adopt emerging technologies that can support Brookfield’s business growth and digital strategy.
• Communicate technical information in a clear and concise manner, tailored to the needs of both technical and non-technical team members.
• Contribute to system documentation to support internal knowledge sharing and continuity within the Technology team.
• Build and maintain effective working relationships with business and technical stakeholders by being responsive and attentive to their needs.
  
• Operate independently with minimal supervision, managing tasks and priorities effectively to meet deadlines.
• Develop a strong understanding of Brookfield’s operations and functional areas, with a focus on aligning project work to broader business objectives.
• Contribute to the development of strategic and practical solutions for business challenges through critical thinking and collaboration.
• Actively support and embody Brookfield’s core values in day-to-day work and team interactions.
• Engage constructively in team discussions, fostering an open environment where ideas, concerns, and feedback are shared and considered respectfully.
• Provide technical support and guidance to team members as needed, contributing subject matter expertise to collaborative efforts.

About You

• 5+ years of hands-on Salesforce development experience, particularly within Sales Cloud, with deep expertise in:
• Apex (classes, triggers, test classes)
• Lightning Web Components (LWC)
• Visualforce
• SOQL
• Process Builder, Workflows, and Salesforce Flow
• Custom objects, controllers, and metadata-driven design
• Proficiency in SOAP/REST web services and API-based integrations, including design, implementation, and troubleshooting of cross-platform data flows.
• Strong analytical skills with the ability to collect, organize, and analyze data; summarize findings and deliver clear, actionable recommendations.
• Experience using SOQL query tools for data investigation and issue resolution.
• Demonstrated ability to work independently with strong organizational skills and the capacity to manage multiple priorities in a dynamic environment.
• Excellent verbal and written communication skills with the ability to engage effectively with both technical and non-technical stakeholders, including leadership and end users.
• Solid understanding of Agile software development methodology, including experience participating in sprints, stand-ups, and backlog grooming.
• In-depth knowledge of DST / Transfer Agency operations and data transformation/reconciliation processes is strongly preferred.
• Salesforce Certifications (preferred):
• Salesforce Platform Developer I (required or in progress)
• Salesforce Administrator
• Platform Developer II or App Builder a plus
• Computer Science university degree/college diploma or equivalent