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Technical Support Engineer (West / Cybersecurity / Up to $3000) - QUESS SELECTION & SERVICES PTE. LTD.

QUESS SELECTION & SERVICES PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

5 days ago

Job description

Roles & Responsibilities

RESPONSIBILITIES :

Provide technical support to customers via Phone, Chat, Email and onsite support
Support handling will be 24×7 and rotating shift is required
Diagnose faults and troubleshoot technical issues
Communicate complex technical concepts in layperson’s terms
Managing and interpreting customer requirements – listening to clients and using astute questioning to understand, anticipate and exceed their needs
Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
Continuous Learning in IT industry, particularly new security products and solutions
Any other ad-hoc duties as required or assigned

REQUIREMENTS :

Diploma or Higher Nitec in IT or a relevant discipline (Training will be provided)

Experience in networking or cybersecurity solution deployment is preferred

Strong communication skills, particularly over the phone and via email

Ability to work independently as well as collaboratively within a team environment

Highly motivated, fast learner, and passionate about learning new technologies and product solutions

If you are interested in this role, please click on Apply Now

Please note that only shortlisted candidates will be contacted, thank you.

Eng Ai Wen, Ivan

EA License Number : 23C2060

Registration ID is R1222887

Disclaimer : The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Tell employers what skills you have

Troubleshooting

Information Technology

Computer Hardware

Enterprise Software

Application Support

Networking

Communication Skills

Team Player

Customer Service

Technical Support

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Technical Support Engineer • D01 Cecil, Marina, People’s Park, Raffles Place, SG