Customer Experience Executive

About Aureus

Group

Established in September

2013, Aureus Academy is Singapore's leading music school with over

18,000 students enrolled in our school. Aureus Academy specializes

in providing individually tailored piano lessons, violin lessons,

drum lessons, voice lessons, and more to students of all ages and

abilities.

Aureus has transformed a traditional

brick-and-mortar service into a cutting-edge business featured in

Forbes, Business Times, Straits Times, and Channel News Asia.

Aureus Group, the parent company of Aureus Academy, has been ranked

4th in the "Singapore's Fastest Growing Companies" survey conducted

by The Straits Times and Germany-based global research firm

Statista.

About the

Role

Aureus Group is looking for

skilled individuals who can work towards having extensive product

knowledge and excellent customer service in order to ensure that

he / she can promote the company and our programmes effectively and

provide recommendations to all potential leads and customers to

keep our company competitive and

innovative.

Job

Responsibilities :

Conduct assigned number of outgoing sales calls

daily

Achieve assigned monthly lead

generation, sales / enrolments and lead-conversion targets, in

addition to any other targets that may be set by the management in

relation to centre growth

Answer all incoming

phone calls and emails in a timely and professional

manner

Conduct and assist in sales activities

and events to help the team with lead generation and

conversions

Assist Centre Team and Manager to

ensure healthy centre growth at all times through providing

excellent customer service and mitigate student

turnover.

Maintain or exceed assigned closure

or conversion rate target for all trials to enrolments to ensure

maximum output from leads

Assist Centre Team

and Manager to execute and manage teacher growth plans in order to

achieve monthly teacher targets assigned by the management for your

centre

Performing any other duties and

responsibilities as assigned by the Management

General

Administration

Hiring

Criteria : At least 1 -

2 years' experience specializing in customer service

field

Must be available to work retail hours

and on both weekends

Strong proficiency in

written and spoken English (Being bilingual / trilingual would be an

advantage)

Able to work in a fast-paced

environment

Flexible and able to adapt to any

work situation

Excellent problem-solving

skills

Positive, extroverted, and outgoing

personality with the passion for customer

service

Perks

and Packages : Various

Performance and Incentive Bonuses

Medical and

Insurance Coverage

Worklife and Wellness

including 14 days of Annual Leaves and Sick Leaves

In-House Learning, Development, and Training are

provided

Professional Career Development

Opportunities

Complimentary Music

Lessons

Vibrant and Supportive Company

Culture

Work Equipment including IT Devices is

provided