Mid-Level IT Engineer / Systems Engineer

Location: Singapore CBD

About Exiand

Exiand is a Singapore-headquartered, multinational Managed Service and Cybersecurity Provider with operations across multiple regions. We are a technology-first company, built by engineers, for engineers.

We are not driven by accounting spreadsheets or sales quotas - we are driven by engineering quality, technical curiosity, and doing things properly. We believe great outcomes come from understanding systems deeply, designing them well, and continuously improving them.

At Exiand, technology is not just a job - it's something we genuinely enjoy. We value people who like to ask why , who want to understand how things really work, and who take pride in building reliable, secure systems.

You won't be boxed into a narrow role or treated as a ticket-closing machine. You'll be exposed to real infrastructure, real security challenges, and real client environments, working alongside senior engineers who care about mentoring and knowledge sharing.

If you're looking for a place where:

• Engineering judgement matters
• Learning is encouraged
• Initiative is valued over hierarchy
• Culture and trust matter more than buzzwords

...then Exiand may be the right fit.

Role Overview

We are looking for a mid-level IT professional / Systems Engineer who enjoys hands-on technical work across infrastructure, networking, cloud, and security.

This role involves a mix of on-site and remote support, system implementation, troubleshooting, and ongoing platform improvement for our clients.

You will work closely with senior engineers and be given room to grow technically, take ownership, and broaden your skill set across multiple domains.

Duties and Responsibilities

• Provide on-site and remote technical support, diagnosis, and troubleshooting of IT issues
• Deploy, maintain, upgrade, and support client systems including hardware, software, operating systems, and networks
• Administer and support:
  
  • Windows Desktop and Windows Server environments
  • Active Directory, Entra ID (Azure AD)
  • Microsoft 365 (Exchange Online, Teams, Intune)
• Perform system patching, updates, and general server administration
• Manage security controls and backup systems
• Assist with network support including routers, switches, and access points
• Maintain accurate documentation, asset records, and technical notes
• Deliver a high level of user satisfaction through clear communication and professional service
• Work collaboratively with internal teams to design and improve client environments

Requirements & Experience

• Minimum 3 years of relevant hands-on IT experience
• Degree in Computer Science, Information Technology, or related field - or equivalent practical experience
• Strong working knowledge of:
  
  • Windows Server & Desktop environments
  • Active Directory, Entra ID, Microsoft 365, Intune
  • TCP/IP networking fundamentals
• Experience with virtualisation platforms (e.g. VMware, Hyper-V, Proxmox, etc.)
• Familiarity with Fortinet and/or Cisco routers, switches, and access points
• Understanding of security and backup principles
• Vendor certifications (Microsoft, Fortinet, etc.) are well regarded but not mandatory

Skills & Personal Qualities

• Strong analytical and problem-solving skills
• Curious mindset and desire to understand systems, not just fix symptoms
• Able to work independently while collaborating effectively with a team
• Well organised and able to manage priorities in a fast-paced environment
• Calm under pressure and able to troubleshoot methodically
• Excellent written and spoken English
• Mandarin is an advantage
• Professional, service-oriented approach with good interpersonal skills

Why Join Exiand?

• Engineering-led culture - decisions driven by technical merit
• Exposure to a wide range of technologies and real-world environments
• Opportunity to learn directly from senior engineers
• Room to grow your skills, responsibilities, and influence
• A team that values trust, autonomy, and doing good work
• A place where passion for technology is genuinely appreciated