6 Months Contact Centre Executive #EEF - D09 Cairnhill, Orchard, River Valley, SG

Roles & Responsibilities

• Handle customer interactions via phone and / or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback / issues within guidelines.
• Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the Contact Centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Email Address : elsa@recruitexpress.com.sg

WhatsApp : 82653532

Telegram : @Elsa_Fontanne

Recruit Express Pte Ltd / EA Licence No : 99C4599

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