Service Desk Engineer - Islandwide, SG

Roles & Responsibilities

Service Desk Engineer

As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software, applications, and platforms.

Whats on offer :

• Job Type : Contract
• Duration : 1 year (highly renewable)
• Location : Singapore, Central
• End-user Environment
• Requires Shiftwork (There are 3 shifts : Morning (normal hours), Afternoon-to-Night, Night-to-Morning.)
• Shifts will be rotated monthly, including working on weekends and public holidays, according to the team's scheduled roster
• Except for the Morning shift, a shift allowance will be paid for the other 2 shifts

Key Responsibilities :

o OS imaging, deployment, upgrade, and tracking (Windows and Mac)

o Endpoint device management

o Hardware refresh

Required Qualifications :

Tell employers what skills you have

Troubleshooting

Hardware

Ticketing

Service Management

TeamViewer

Active Directory

User Experience

Information Technology

Computer Hardware

Service Level

Service Desk

Windows

ITIL

Software Installation

Incident Management

Technical Support