Roles & Responsibilities
A fast-paced technology firm specializing in advanced trading platforms is looking for Application Support Analysts to join its Singapore-based team. This role is focused on delivering high-quality functional and technical support for trading applications used by professional traders and financial institutions across global markets.
This position is ideal for someone who thrives in a technically challenging environment and enjoys problem-solving in real time, particularly in the areas of electronic trading, exchange connectivity, and system performance.
We are hiring at multiple levels of seniority :
- Junior professionals with 1–3 years of relevant experience, and
- Experienced professionals with 4–7+ years of relevant experience.
Key Responsibilities
Respond quickly to client support requests and provide timely, effective solutions.Monitor and address real-time alerts across mission-critical infrastructure.Troubleshoot and resolve issues related to trade execution, risk management, and market connectivity.Analyze complex trading activity and order history to identify and resolve anomalies.Coordinate deployment and configuration of trading systems for new clients.Manage installation and upgrade processes for software releases.Collaborate with internal engineering teams and external exchanges on new feature rollouts and testing.Support infrastructure upgrades, including server and network enhancements.Configure and support exchange gateways (e.g., CME, EUREX, SGX, JPX, HKFE, SHFE) using various protocols (FIX, ITCH / OUCH, OmNet, etc.).Job Requirements
Degree in Computer Science, Engineering and related fields, or equivalent hands-on experience supporting front-office trading or financial systems .Strong Linux experience, including command line tools (e.g.,grep
sed
awk
).
Competence with network troubleshooting tools such astelnet
ssh
tcpdump
, and
ncat
Ability to multitask and prioritize effectively in time-sensitive and high-pressure environments.Excellent communication skills, both written and verbal.Demonstrated problem-solving skills with a focus on customer satisfaction and root cause resolution.Self-motivated with the ability to work independently and escalate when necessary.Nice to have :
Experience supporting Windows-based front-office trading tools.Familiarity with messaging middleware systems.Exposure to cloud environments (e.g., AWS).Comfort with tools such as Excel, Jira, or other case / ticket management platforms.Understanding of relational databases and writing SQL queries.Tell employers what skills you have
Electronic Trading
level 2 support
Excellent Communication Skills
Telnet
Troubleshooting
Ability To Work Independently
Ticketing
Level 2 product support
Unix
Risk Management
Trading Systems
SQL
JIRA
Application Support
Tcpdump
Banking
Databases
Linux
Technical Support