Roles & Responsibilities
Job Purpose : Overseeing the vehicle recovery operations to ensure departmental KPIs are being met.The Operations Manager shall also represent the Company to handle public feedback and to liaise with various governmental authorities for all expressway vehicle recovery operations and activities including crisis, emergency exercises and other major national incidents or events.
Core Duties
- Develop and document standard and emergency operating procedures for Towing and Vehicle Recovery operations. Identify gaps and relevant correction actions to improve departmental KPI
- Oversees Fleet and Manpower status to ensure optimized utilization rate during daily operations
- Resolve problems concerning towing, vehicle recovery, or members of public issues unsolved by supervisory personnel
- Analyze the operational impact of proposed changes, such as routing and vehicle standby locations
- Interview, select and train supervisory and operational personnel. Conduct disciplinary investigations and hearings when required
- Prepare, vet and submit required reports to relevant stakeholders within the stipulated deadline
- Represent the Company as key personnel in dealings with key partners and governmental agencies
Job Specification
Degree in transportation management or related disciplinesPossess at least a Class 3 driving licencePreferably with working experience in emergency response agenciesMust be able to communicate verbally concisely and effectivelyAble to write reports in EnglishShall be courteous and tactful when dealing with the public or customersShall remain calm and in control when facing disaster-grade environmentsPrior knowledge and experience in executing and directing large-scale vehicle recovery operations such as chain collisions, vehicle recovery and craning and multiple heavy vehicle overturning is an advantageFamiliar with rules under the LTA Act and RTA is an advantageTell employers what skills you have
Negotiation
Coaching
capacity utilization
Change Management
Utilization Management
Workplace Safety
Maintain discipline
Transportation Planning
Transportation Management
Risk Management
Vehicles
Fleet Management
Emergency Response
Transportation
Towing
Business Process
Key Account Management
Decision Making
Safety Training
Customer Relations