The National Kidney Foundation (NKF) is dedicated to promoting kidney health and providing quality, highly subsidised dialysis treatment and holistic care to patients. We strive to be an advocate and integrator for the community, by the community.
While supporting kidney failure patients with quality dialysis and integrated care, NKF's greater mission lies in preventing or delaying kidney failure through health education, deeper community integration, and strategic partnerships.
As we work toward our Future Forward 2030 vision, we remain committed to :
- Tackling the growing prevalence of kidney failure
- Enhancing patient support and care
- Leveraging technology to improve the efficacy and quality of treatment
We are looking for a dynamic and motivated Operations Associate to join our Property & Facilities team. Reporting to the Operations Executive, you will manage all non-clinical tasks at assigned Dialysis Centres (DCs) and serve as the first responder for any operational issues-ensuring a safe, clean, and efficient environment for patients and staff.
Key Responsibilities :
1. Facility, Reception, and Environmental Management
Maintain cleanliness of patient areas, including waiting rooms, reception, and storerooms.Oversee vendor tasks (e.g., high-dusting, biohazard disposal, empty canister collection).Handle reception duties : phone calls, visitor logs, and crowd control.Conduct checks for mosquito breeding and manage building upkeep.2. Administrative and Records Management
Create and maintain patient case files (current / old / new) and manage Logistic termination / transfer cases.Maintain staff records (e.g., biodata, licenses, training records).Update key documentation : evacuation plans, consignment notes, and call trees.Sort and organize incoming mail.3. Equipment, IT, and Stock Management
Ensure proper functioning of DC equipment (phones, photocopiers, scanners, etc.).Report and follow up on IT issues.Manage stock inventory, including medical supplies, drugs, and general consumables.Handle purchase orders, invoices, and stock replenishment.4. Finance and Patient Support
Reconcile drug consumption and dialysis session reports.Assist with patient billing : distribute invoices, collect payments, and address queries.Support Finance with petty cash claims and fixed asset audits.Distribute patient benefits (e.g., EZ-Link top-ups, vouchers).5. General and Ad-Hoc Duties
Maintain notice boards, feedback forms, and nursing forms.Prepare gift declarations and handle documentation for compliance.Perform additional tasks assigned by supervisors.What We're Looking For
Qualifications
At least GCE 'O' / 'A' level or ITE in office skillsPreferably with Diploma in Business AdminPC literate in Microsoft OfficeExperience
At least 1 to 2 years' working experiencePrior working experience in a healthcare setting will have added advantageKey Skills & Competencies
Organisational & Time Management : Effectively manages multiple tasks and deadlines to ensure smooth operations and patient care.Communication & Interpersonal Skills : Builds trust and rapport through clear communication with patients, staff, and external stakeholders; ability to speak local dialects is a plus.Attention to Detail : Ensures accuracy in records, inventory, and financial documentation to prevent errors.Problem-Solving : Quickly addresses operational issues, ensuring uninterrupted centre activities.Technical Proficiency : Skilled in using systems such as CRM and Oracle to streamline administrative workflows and improve efficiency.Personal Attributes That Set You Apart
Empathetic & Compassionate : Sensitive to patients' needs and emotional well-beingAdaptable & Resilient : Can handle urgent issues and changing priorities effectivelyTeam Player : Works collaboratively across departmentsIntegrity & Professionalism : Upholds patient confidentiality and accurate reportingProactive Mindset : Anticipates operational needs and takes initiative to resolve issuesWork Location (Multiple DCs Islandwide)
Kranji - Admiralty area