IT Service Delivery Manager - TALENTSIS PTE. LTD.

Roles & Responsibilities

Job Responsibilities

• Ensure compliance with all processes, procedures, and SLAs across AWS, on-prem, VMware, and hyper-converged infrastructures.
• Lead complex troubleshooting and root-cause analysis to resolve infrastructure issues and improve system reliability.
• Manage daily IT operations (incident, service request, change, and problem management) and coordinate with vendors and internal teams for seamless BAU support.
• Oversee ITSM processes, service desk setup, and ticketing systems using the ITIL framework.
• Develop operational plans (work schedules, PM schedules, patch management, audits) and drive capacity / resource planning to ensure optimal performance.
• Conduct regular service reviews with clients, provide operational insights, and act as a trusted advisor to stakeholders.
• Monitor and report on infrastructure health using tools such as eG, ManageEngine, SolarWinds, and AWS Monitor.
• Manage CAPEX / OPEX including asset management, renewals, vendor support, and weekly / monthly reporting to stakeholders.
• Collaborate with cybersecurity teams to maintain security controls and proactively address vulnerabilities.
• Provide leadership, coaching, and performance feedback to team members.

Job Requirements

Only shortlisted candidates will be notified.

(EA Reg No : 20C0312)

Tell employers what skills you have

Coaching

Troubleshooting

VMware

Reliability

IT Operations

Ticketing Systems

Customerfocused

Problem Management

Service Desk

Audits

ITIL

Teamwork Skills

Stakeholder Management

Disaster Recovery

Virtualization

Service Delivery