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Desktop Engineer (L1 Support)

Desktop Engineer (L1 Support)

PRIMESTAFF MANAGEMENT SERVICES PTE LTDD01 Cecil, Marina, People’s Park, Raffles Place, SG
11 days ago
Job description

Roles & Responsibilities

ob Description :

  • Provide Level 1 desktop support for hardware, software, and basic network issues.
  • Assist users via phone, email, or onsite support.
  • Perform installation, configuration, and troubleshooting of PCs, printers, and software.
  • Support user account setup and asset tracking.
  • Escalate unresolved issues to Level 2 or relevant vendors.
  • Ensure accurate logging of incidents and resolutions.

Requirements :

  • Minimum 1 year of IT support experience.
  • Nitec in Information Technology or related field.
  • Familiar with Windows OS, Microsoft Office, and basic hardware troubleshooting.
  • Good communication and customer service mindset.
  • Able to work independently and in a team.
  • EA Personnel No : R1548171

    EA License No : 95C5411

    Tell employers what skills you have

    Windows XP

    Troubleshooting

    Microsoft Office

    Hardware

    Asset Tracking

    Laptops

    Windows 7

    Information Technology

    Logging

    Windows OS

    Project Management

    Operating Systems

    Windows

    Customer Service

    Able To Work Independently

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    Desktop Support Engineer • D01 Cecil, Marina, People’s Park, Raffles Place, SG