Operations Manager

Job Description & Requirements

Job

Title : Operations Manager

Key

Responsibilities : 1. Daily Operations

Management : Oversee the smooth operation of the coffeeshop,

ensuring excellent customer service and efficient

workflow.

2. Tenant Management : Source and

manage tenants for food stalls, including contract negotiations and

rent collection.

3. Financial Management : Handle

daily sales settlement, manage inventory, and source suppliers with

competitive pricing.

4. Stock Management :

Conduct stock takes, order supplies, and maintain healthy inventory

levels.

5. Safety and Hygiene : Ensure compliance

with safety and hygiene guidelines, maintaining a clean and safe

environment for customers and staff.

6. Team

Management : Supervise, lead, and motivate the team, ensuring

fairness in scheduling and providing opportunities for growth and

development.

7. Customer Service : Handle

customer feedback and complaints, ensuring consistent quality of

service and resolving issues promptly.

8. Ad Hoc

Duties : Perform additional tasks as required, including assisting

with events, managing inventory, and maintaining

equipment.

Key

Requirements :

1. Education : Diploma in any field

of study.

2. Experience : Minimum 2 years of

experience in coffeeshop or food court

management.

3. Skills :

Strong communication and negotiation skills.

Excellent team player with leadership skills.

Good knowledge of Microsoft Office, especially Word and

Excel.

• Ability to work flexible hours,

including weekends and public holidays.

4.

Physical Requirements : Prepared to work in a non-air-conditioned

setting.

5. Personal

Qualities :

results-driven.

analytical skills.

pressure and manage stress.

What We

Offer :

1. Competitive Salary : A salary package

that reflects your skills and experience.

2.

Opportunities for Growth : Opportunities for professional

development and career advancement.

3. Dynamic

Work Environment : A fast-paced and dynamic work environment with a

passionate team.

If you're a motivated and

experienced operations professional looking for a new challenge,

we'd love to hear from you!