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Customer Service Coordinator (5 Days Work)

Customer Service Coordinator (5 Days Work)

PENANSHIN SHIPPING PTE. LTD.D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG
1 day ago
Job description

Roles & Responsibilities

Key Responsibilities :

  • Handling orders follow-up for import / export shipments (both air / sea freight)
  • Perform Customer service activities, attending to customers’ enquiries, complaints
  • Prepare quotations when sales are not available for urgent shipments
  • Working closely with Sales & operations divisions
  • Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export
  • Handling of crosstrade shipments
  • Doing bookings of shipments
  • Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents
  • Arranging Custom clearance for customers, and door delivery services
  • Coordinate with the internal officer to handle the order and follow up for the shipments according to operational policies, standard and procedure.
  • Arrange custom clearance for customers, and door delivery services according to industry standards or sector requirements and handle another legal document.
  • Attend and solve customer 's enquiries according to the customers' need and wants.
  • Work closely with sales department and may need to prepare quotation when sales team are not available for urgent shipments.
  • Maintain business relationship with customer.

Job Requirements :

  • Possess "O" level, "A" Level, ITE, Diploma in the relevant discipline, Logistic / Transportation, Business Studies / Administration Management, MaritimeStudie, Supply Chain, or equivalent are all welcome to apply
  • Prefer minimum 0 to 2 years' experience in shipping / freight forwarding.
  • Possess good communication and customer service skills.
  • Meticulous with an eye for details.
  • Pleasant personality with positive working attitude.
  • Interested in data entry and doing documentation.
  • Proficient in PC application (MS Word, Excel).
  • Full-Time position(s) available
  • What we offer

  • 5 days work week
  • Medical & Dental Benefit
  • Friendly working environment
  • Others benefit
  • Tell employers what skills you have

    Customer Service Skills

    Shipping Documentation

    Arranging

    Supply Chain

    Invoicing

    Data Entry

    Freight

    Customer Satisfaction

    Team Player

    Customer Service

    Shipping

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    Customer Service • D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG