Roles & Responsibilities
Responsibilities
- Provide quality Management and Administrative support
- Oversee an efficient and effective day to day operations of the branch or outlet
- Coach and develop colleagues to ensure standards are being maintained
- Assist in the development strategy plans
- Assist Managers complete daily tasks (implementing new policies)
- Understand each department's daily processes and goals
- Participate in company's strategic planning
- Assist Manager in evaluating performance (writing reports and data)
- Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
- Implement and Improve customers retention measures
- Attract customers by answering product and service questions
- Ensuring a clean and safe working environment
Qualifications & Requirements
Bachelor’s Degree in any fieldStrong verbal and written communication skillsCustomer-Oriented or Passionate about serving customersKnowledge or experience in management or relevant similar field is a plusTell employers what skills you have
Negotiation
Mentoring
Account Management
Strategic Planning
Lifestyle
Microsoft Office
Microsoft Excel
Quality Management
Interpersonal Skills
Problem Solving
Strategy
Writing
Communication Skills
Administrative Support
Business Development
Able To Work Independently
Facilities Management