Senior Executive (Business Process Improvement) @ Geylang Bahru / up $4800

Description

Working hours : 08.30am – 6.00pm (Monday to Friday)Job Responsibilities Core Operations Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.Maintain and update the resident database, including onboarding, sign-ups, and cancellations.Process contractor invoices and ensure timely payments.Manage invoicing and collection of payments from residents.Reporting & Analysis Prepare management reports and dashboards to track operational performance.Analyze data trends to identify areas for improvement and support strategic planning.Assist the management team with project coordination and administrative tasks.Liaise with internal and cross functional departments to ensure alignment and timely execution of deliverables.Governance and Process Improvement Lead the transition of the billing process to reduce manual intervention and optimize manpower.Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuityEstablish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business-As-Usual (BAU) operations.Ensuring regulatory and operational complianceDriving continuous improvementJob Requirements Minimum 3–5 years of experience in administration, backend operations and process improvementProven experience in defining, mapping and maintaining process frameworksAdvanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BIExperience using Salesforce for resident or customer relationship management.Familiarity with ServiceNow for workflow automation, ticketing, or service management.Comfortable working with data visualization tools and enterprise systems.Meticulous and organized, with a strong attention to detail.Analytical mindset with the ability to interpret data and generate insights.Proactive and resourceful, able to work independently and collaboratively.Excellent communication and interpersonal skillsHigh integrity and commitment to governance and compliance.Ability to work independently and as part of a teamInterested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.Contact number : 9154 2

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