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Application Support Engineer (FinTech / L1L2) - spvw

SCIENTEC CONSULTING PTE. LTD.D04 Harbourfront,Telok Blangah, Sentosa Island, SG

3 days ago

Job description

Roles & Responsibilities

We are looking for an L1+L2 App Support Engineer to join our dynamic team! You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

Competitive remuneration package (up to $4,000 + AWS + Variable Bonuses).
Hybrid working arrangement.
Be part of a collaborative and supportive team that encourages growth.

Responsibilities :

Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.

Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.

Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.

Work closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.

Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

Job Requirements :

Singaporean only.

Good writing and communication skills.

Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.

Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.

Prior experience in supporting web applications .

Prior experience in FinTech projects would be an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com / privacy-policy).

This authorizes us to :

Contact you about potential opportunities.

Delete personal data not required at this application stage.

To withdraw consent, email dpo@scientecconsulting.com.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532

ScienTec Consulting Pte Ltd – 11C5781

Tell employers what skills you have

Excellent Communication Skills

IT Service Management

Application Support Services

Troubleshooting

Microsoft Excel

Web Application Support

HTML

Application Support and Enhancement

Ticketing Systems

Application Support Management

JIRA

Application Support

Customer Satisfaction

Web Applications

Java

QA Testing

Technical Support

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Application Engineer • D04 Harbourfront,Telok Blangah, Sentosa Island, SG