Executive, Customer Service, Service

Our esteemed client, an established MNC, is searching for a Customer Service  Executive (6 Months Contract) :

Job Responsibilities

• Attend to walk-in customers and internal staff enquiries.
• Provide basic technical advice and respond to customer needs.
• Notify customers upon job completion and arrange for vehicle collection.
• Prepare service quotations and follow up on repair status.
• Negotiate pricing with customers and promote contract service packages.
• Escalate unresolved or urgent issues to supervisors promptly.
• Represent the organisation professionally at all times.
• Maintain daily service and operations reports.
• Check and manage stock / inventory for service and repair works.
• Verify backdated invoices and assist in accrual submissions.
• Ensure accurate billing and closure of work orders.
• Generate service reports and assist in other administrative duties as assigned.
• Handle invoice billing (internal, external, and contractors).
• Follow up on outstanding payments from external customers.
• Track monthly supply costs for in-house contractors.
• Monitor job progress for vehicles in the workshop and provide updates.
• Liaise with the workshop team for urgent jobs and job order raising.
• Coordinate with contractors on service and maintenance schedules.
• Provide updates to customers based on contractor feedback.
• Request and compare quotations from suppliers and negotiate pricing.
• Order office supplies and check contract pricing for vehicle services.
• Collaborate effectively with internal departments, customers, contractors, and workshop staff.

Job Requirements :

Additional Information :

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

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