Healthcare Operations Manager

Role Overview

The incumbent will oversee the management of assigned clinical services across the continuum of care, with a focus on achieving stated outcomes in customer service, volume and financial targets.

Key Responsibilities Include :

• Manage daily operations of service points, encompassing front counter services, administrative matters and collaboration with Nurse Managers to solve system and process problems.
• Develop innovative services to continually improve service levels and patient care.
• Achieve volume and financial targets for clinical areas assigned, through annual budgeting and regular reviews with clinical heads.
• Oversee services through annual budgeting and regular reviews with clinical heads, and development of new services.
• Supervise non-nursing staff providing services in service points, including conduct of appraisals and induction, orientation and training of staff to ensure they possess necessary skills and knowledge.
• Responsible for staff recruitment and retention to achieve a stable, skilled and motivated workforce, and desired customer and business outcomes.
• Foster two-way communication between staff and management, ensuring timely dissemination of information and escalation of issues.
• Participate in campus development workshops and planning, as well as contribute to committees and other tasks as assigned.

Requirements Include :