Train Captain, NSEWL

Job Purpose

• Train Captain plays an important role in operating the SMRT North-South and East-West line passenger trains ensuring a safe, secure, reliable and efficient commute for commuters and to achieve the overall train service standards.
• He/she must be well-versed with train operations and the functions of the rail systems and equipment to make sound and operational safe decision to maintain and improve train service standards and reliability.
• He/she must be able to communicate effectively with the Operations Control Centre (OCC) and make in-train public address announcement to provide operational and train information to commuters onboard trains

Responsibilities

• Provide professional image and excellent service to enhance commuters travel experience
• Operate passenger trains competently with in-depth knowledge of train operations and technicalities that include analyzing of train faults systematically ensuring delays and incidents arising in train service responded promptly and handled appropriately
• Adhere to organizational standard operating procedures (SOPs) and work instructions to provide safe, secure, reliable and efficient train service while operating a train
• Make effective radio communication with Operation Control Centre to report operational and situation updates
• Make in-train public address announcement to update operational and train information to commuters onboard trains
• Be vigilant and report to Operation Control Centre of any safety and security threats and/or infringement within railway premises
• Perform emergencies response procedures and assist in rail service incident management recovery and incident investigations in accordance with organization service recovery standard operating procedures
• Assist commuters in distress, or casualties during an emergency
• Participate in the continuous improvement of work systems and processes

Qualifications & Work Experience

• NITEC in an Engineering discipline.
• Able to work shift including weekends and public holidays

Skills

Technical Skills Includes:

• Possess basic IT/digital literacy

Generic Skills includes:

• Possess a friendly and pleasant disposition
• Possess a customer service-oriented personality
• Able to communicate effectively and clearly
• A well-discipline and good team player
• Be meticulous and alert
• Able to work independently
• Able to work under stressful environment