Roles & Responsibilities
Job Description & Major Responsibilities :
- Service Engineers install, service, support, upgrade and maintain product
- To perform a variety of moderate to complex assignments
- Diagnose equipment problems and make repairs or adjustment
- Understand system parameters and interactions to allow process development and extensive electronic troubleshooting
- Being a Service Engineer, this person is to support the team in meeting customers’ expectations and company’s expectations
- Able to support technically inclined
- Direct support to customers’ fab and the workforce to ensure customer satisfaction amongst our customers
Requirements :
To attend weekly meeting and presentationTo write technical reportTo handle specific jigs during service jobsAssist other colleagues to perform higher-level job like robot teaching & sub-unitsTo perform 24x7 standby duties based on rosterTo perform ad-hoc shift work when needed when required.To perform ad-hoc delivery workAble to setup machine / installation / modification / servicing / trouble shooting / repairAble to work irregular hours when requiredProficient in Microsoft Office programsDemonstrate ability to work effectively with team members and customersExcellent troubleshooting and repair skillsAble to work long hours, night works, overtime and Sunday work if requiredRequire good communication skills, documentation and customer service skillsTell employers what skills you have
Customer Service Skills
Troubleshooting
Microsoft Office
Construction
Teaching
Interpersonal Skills
Electrical
Reliability
Structural Engineering
Project Management
Good Communication Skills
Customer Satisfaction
Team Player
Civil Engineering
Manufacturing
Electronics