Customer Service Associate (1 yr / Medical Device MNC) #HZO

Roles & Responsibilities

Duration : 1 yr contract

Salary : Up to $3K

Location : Tampines

Working Hours : 3 weekdays + Sat + Sun (9am - 545pm)

Job Scope :

• Conduct basic device and performance checks on customers’ units at designated Service stations. Ensure all products are handled in line with documented procedures and standard operating guidelines.
• Provide first-level troubleshooting to customers at the service point, minimizing any disruption to their product use.
• Maintain strong knowledge of the company’s products to confidently assist customers with device or app usage.
• Meet service standards and performance targets, and regularly share feedback with the team to enhance customer satisfaction.
• Attend to customer enquiries at the service point in a professional and timely manner.
• Support the team in meeting service level agreements (SLAs) and ensuring high service quality.
• Help execute sales and promotional programs that support the company’s overall sales goals.

Job Requirements :

For interested applicants, please send your updated resume to : melissa@recruitexpress.com.sg

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Tell employers what skills you have

Troubleshooting

Microsoft Office

Microsoft Excel

Housekeeping

Inventory

Service Level

Cashiering

Communication Skills

Administrative Support

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Disposition

Able To Work Independently