Customer Success Sr Manager / Director (Payments & Merchant Services)

Roles & Responsibilities

DeCard provides a credit limit with flexible and accessible requirements. At the core of this offering is D-Vault, an exclusive account with innovative digital features. D-Vault allows you to consolidate your assets into a single balance, which can be used to pay off outstanding balances or set as your spending limit when linked to DeCard. This seamless integration puts you in full control of your finances.

DCS Card Centre is a financial institution founded in 1973 and formerly known as Diners Club Singapore. We bring decades of expertise and commitment to payments and innovate digital solutions to DeCard.

With a strong heritage rooted in the space, our expertise in delivering secure, reliable, and cutting-edge payment solutions is licensed by the Monetary Authority of Singapore (MAS) and governed under the Banking Act.

Looking for a Big & Bold Next Step?

If you thrive on innovation and want to be part of a team that celebrates wins, you might just be who we’re looking for! Come join us

We are building the next generation payment infrastructure and empowering businesses with faster and better payments experience. We are seeking a detail-oriented and proactive Operations Manager to support our payments business across institutional and merchant onboarding, key account success management , and operational optimization. This role ensures smooth, compliant, and efficient processes across the entire operational lifecycle to deliver a superior experience to our partners and customers.

What you’ll be working on

Institution & Merchant Onboarding

• Manage end-to-end onboarding of financial institutions, partners, and merchants, including due diligence, KYC / AML checks, and documentation.
• Coordinate with internal teams (compliance, legal, product, tech) to ensure timely onboarding and smooth integration.
• Monitor onboarding progress, resolve bottlenecks, and maintain accurate records in internal systems.

Key Accounts Success Management

Operation Optimization

What we’re looking for :

What makes you stand out :

Why Join Us?

Tell employers what skills you have

Account Management

DCS

Upselling

Due Diligence

Customer Experience

Customer Engagement

Operations Management

Customer Success

Risk Management

B2B

Compliance

Attention to Detail

Audits

Communication Skills

Banking

Regulatory Requirements