Concierge

Job Description

Concierge

The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.

Summary of Responsibilities :

Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following :

OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTS

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Handling of Mail and Message and Lost & Found
• Maintaining of brochures of hotel chain as well as places of interest
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Handle administrative matters pertaining to their respective shift
• Ensuring hotel service standard goals are met
• To assist in any tasks given from time to time

PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTATIONS

CONCIERGE DESK AND MISCELLANEOUS DUTIES

INVOLVEMENT AS A MEMBER OF THE CONCIERGE TEAM

Qualifications