Customer Experience Manager (Aftersales) | Up to $6k+ VB|Ubi | 5.5 days -XY

Location : Ubi (In between

Taiseng & Macpherson MRT)

Salary Package

& benefits : Basic :

$4,500 - $6,000 (depending on relevant experience &

qualifications)

Dental benefits of $100 &

Variable Bonus upon confirmation.

18 days

AL

Working

Hours : Mon - Fri :

Office hours

Alternate Sat : Half

day

Key

Responsibilities :

Oversee day-to-day aftersales customer service

operations, providing guidance, support, and performance

feedback.

Conduct Customer Experience Surveys

(CEM) and analyze feedback to improve service delivery.

Handle and resolve customer complaints proactively,

ensuring timely closure and maximum satisfaction.

Collaborate with the Service Manager to identify root

causes of issues and implement long-term solutions.

Develop and enforce customer service policies, standards,

and best practices.

Analyze service

performance data, recommend corrective actions, and drive service

improvement initiatives.

Act as a single point

of contact for complaints involving multiple

departments.

Meet customers face-to-face when

required to resolve escalated

concerns.

Requirements :

Prior experience in the automotive industry is highly

advantegeous

Strong knowledge of customer

service principles and quality assurance methodologies.

Excellent problem-solving, analytical, and communication

skills.

Strong interpersonal skills with

ability to manage customer relations

effectively.

Application

Interested

Candidates Apply Now! Please submit your updated resume on WhatsApp

at wa.me / 6588157466 or press the APPLY NOW

BUTTON.

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and / or personal information, you consent to the collection, use,

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Please be notified

that only shortlisted candidates will be

notified.

Tey Cheng Yu | Reg No. :

R23112547

Griffin HR Consultancy Pte Ltd | EA

Licence No. : 23C1449