This job offer is not available in your country.
%20PTE.%20LTD.){kind=logo}
IT Service Delivery Manager - ABHIDI TECHNOLOGIES (SINGAPORE) PTE. LTD.
ABHIDI TECHNOLOGIES (SINGAPORE) PTE. LTD.Islandwide, SG6 days ago
Job descriptionUnderstanding IT outsourcing engagement and commercial models. Prior experience in managing transitions, including the transition from incumbent vendors Willing to learn new technologies and ability to adopt to work in a corporate environment Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment. Ability to communicate both oral and written with client mid / senior management professionals. Ability to present status report in a senior management forum and ability to articulate and answer questions. Good Negotiation and interpersonal skills. Good Team player
Roles & Responsibilities
Requirement
- Having managed large Development and Production Support teams in an onsite offshore environment involving more than 100+ FTEs
- Domain knowledge on Payments, Channels and wealth management
- Experience of working in a multi-vendor environment
- Good Project management experience / knowledge using various project management methodologies like Agile Scrum / Kanban, Waterfall, Iterative, etc.
- Should be certified in Project management practices and Agile WoW
- Should have experience managing delivery in the BFSI domain, Retail Banking and Payments exposure
- Should have experience background in Development, Testing
- Experience in managing project delivery in cloud technologies
- Prior experience in managing multi-ethnic, multi-geo teams.
- Understanding IT outsourcing engagement and commercial models.
- Ability to demonstrate through experience an understanding and implementation of ITIL processes, as well as a good understanding of productivity improvement levers to achieve operational efficiency.
- Manage the overall team’s service quality and lead in any service recovery issues with Clients.
- Ability to manage the fixed price engagement – should be able to demonstrate how scope, schedule and budget are managed effectively.
- Ability to demonstrate good technical acumen by having a strong technical background for effective management of the team.
- Excellent customer orientation and communication skills.
- Experience in managing / participating in RFP / Bid process, including Due Diligence
Good to Have
Non-Technical / Soft Skills
Tell employers what skills you have
Negotiation
Wealth Management
Due Diligence
Outsourcing
Interpersonal Skills
Agile
Service Recovery
Soft Skills
Productivity Improvement
Retail Banking
Project Management
ITIL
Articulate
Project Delivery
Customer Orientation
Service Delivery
Create a job alert for this search
Service Delivery Manager • Islandwide, SG