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Production Support Engineer (Java-Based Applications) - D01 Cecil, Marina, People’s Park, Raffles Place, SG

Production Support Engineer (Java-Based Applications) - D01 Cecil, Marina, People’s Park, Raffles Place, SG

IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
9 days ago
Job description

Roles & Responsibilities

Key Responsibilities :

  • Provide Level 1.5 and Level 2 support for mission-critical production systems in a 24x7 environment.
  • Perform incident management, problem resolution, and root cause analysis for issues across applications, middleware, OS, and database layers.
  • Support Java / J2EE-based applications deployed on Linux (RHEL) environments.
  • Write, maintain, and optimize SQL scripts, stored procedures, and shell scripts for data extraction, transformation, and process automation.
  • Execute and validate production deployments during approved green zones or scheduled windows.
  • Maintain SLAs, track KPIs, and work with SRE / dev teams to ensure system availability and reliability.
  • Work closely with application development, QA, infrastructure, and business teams to triage and resolve issues.
  • Create and maintain detailed documentation of SOPs, known errors, and runbooks.
  • Perform daily health checks, batch job monitoring, and service availability verification.
  • Ensure compliance with ITIL-based support practices including incident, problem, and change management.

Required Skills & Qualifications :

  • 6+ years of production support experience, preferably in the banking or financial services domain.
  • Strong hands-on knowledge of RHEL / Linux OS, including shell scripting and command-line troubleshooting.
  • Experience supporting Java / J2EE applications (log analysis,thread dumps, heap analysis, performance tuning).
  • Proficiency in SQL and PL / SQL with experience in databases like Oracle, PostgreSQL, or MySQL.
  • Familiarity with production deployment processes, rollback procedures, and change controls.
  • Experience working with batch jobs, ETL pipelines, or file-based integrations.
  • Exposure to monitoring tools (e.g., Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, ELK stack).
  • Familiarity with CI / CD tools (e.g., Jenkins, GitLab CI / CD), version control systems, and basic automation practices.
  • Hands-on with ITSM / ticketing tools like ServiceNow, Remedy, or JIRA.
  • Experience in incident escalation management and providing post-mortem documentation and follow-ups.
  • Strong analytical and communication skills, with a customer-centric support mindset.

    • Tell employers what skills you have

    Troubleshooting

    Oracle

    Change Management

    MySQL

    Application Development

    Root Cause Analysis

    Scripting

    ETL

    Reliability

    SQL

    JIRA

    Windows

    Banking

    Databases

    Linux

    Incident Management

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    Application Engineer • D01 Cecil, Marina, People’s Park, Raffles Place, SG